Complete customer forms online
Fill in owner contacts, cat details, food, health, medication, veterinary consent and the electronic signature in one form. It goes directly into Lois’s private owner area.
Complete forms onlineClear information and good practice
Forms & policies
Customers can now complete all owner, cat, care and consent details securely online.
Terms, owner acknowledgement & vet consent
Read the booking terms, emergency veterinary authority, illness, isolation, costs and owner responsibilities before signing online.
Read terms onlineCare & emergency protocols
Admission checks, daily monitoring, medication, infection control, quarantine, emergencies, cleaning and incident records.
Download protocol PDFBefore your cat arrives
Key admission requirements
Vaccination
A current veterinary record must confirm protection required by the cattery’s licence. Homeopathic vaccination is not accepted.
Health disclosure
Owners must disclose medication, medical conditions, parasites, recent symptoms, infectious-disease contact and behavioural needs before arrival.
Illness and isolation
An ill, injured or potentially infectious cat may be moved to the separate self-contained isolation facility and seen promptly by a veterinarian.
Emergency consent
A signed authority allows veterinary advice and necessary treatment if the owner cannot be reached, without delaying essential welfare care.